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Capacity issues and delays in implementation plague otherwise successful Global Fund grants to Zambia, OIG says
Health systems struggle to cope with rapid increases in volume caused by scale-up
Initiatives to boost service quality will take time to yield measurable impact at the country level, OIG says
Service quality was one of the five strategic thematic areas that emerged from the work of the Office of the Inspector General (OIG) in 2016, as described in the OIG’s 2016 annual report. Another article in this issue provides a short summary of each theme.
Five strategic themes emerge from the OIG’s audits and investigations of Global Fund grants and processes in 2016
Service quality heads the list of thematic areas
Five significant strategic themes emerged from the work of the Office of the Inspector General (OIG) in 2016:
Internal controls and grant implementation rated as effective; improvements needed in service quality and supply chain management
Zimbabwe received a mixed report card in an audit performed by the Office of the Inspector General. The OIG rated internal controls and grant implementation arrangements as effective, but said that improvements were needed in supply chain management and the quality of services provided. A report on the audit was released on 13 July.