service quality

9.

Capacity issues and delays in implementation plague otherwise successful Global Fund grants to Zambia, OIG says

9 Jan 2018
Health systems struggle to cope with rapid increases in volume caused by scale-up
5.

Global Fund’s efforts to improve service quality: successes and challenges

4 May 2017
Initiatives to boost service quality will take time to yield measurable impact at the country level, OIG says

Service quality was one of the five strategic thematic areas that emerged from the work of the Office of the Inspector General (OIG) in 2016, as described in the OIG’s 2016 annual report. Another article in this issue provides a short summary of each theme.

4.

Five strategic themes emerge from the OIG’s audits and investigations of Global Fund grants and processes in 2016

4 May 2017
Service quality heads the list of thematic areas

Five significant strategic themes emerged from the work of the Office of the Inspector General (OIG) in 2016:

6.

The OIG’s latest audit of grants to Zimbabwe shows mixed results

18 Jul 2016
Internal controls and grant implementation rated as effective; improvements needed in service quality and supply chain management

Zimbabwe received a mixed report card in an audit performed by the Office of the Inspector General. The OIG rated internal controls and grant implementation arrangements as effective, but said that improvements were needed in supply chain management and the quality of services provided. A report on the audit was released on 13 July.

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